As long as you sign up on our website before the date 1/1/2018, you can use all of the service free forever, no matter how many documents you will process or how long you will use our online tools.
You don’t need to sign up to use our online tools, just upload your file, and then click the button to process it, the resulted file will be ready for you to download or share in seconds. But there is one thing you need to pay attention, your files will be deleted permanently after two hours from our website. If you sign up on our website, your files will be stored in your account, and you don’t need to worry about lose those files. All your informations and documents will be safe on our website, other people are not allowed to view your documents without your permission.
There are three main reasons for your file converting failed:
1. Your file is encrypted, you need to decrypt it first;
2. There are too many elements in your document to convert;
3. There is some problem about your file format.
If you can’t resolve the problem of your file, just contact us with your file attached, we will check the file and process for you immediately.
Yes, you can contact us to download your resource file again if you can’t find it anymore. If you convert file on our website only as a guest, you cannot download converted file or your original file after two hours because it will automally remove the files if you are a guest
If the page always show the word “waiting” after you click the process button, it just means, your file is too large, or too complex, or there are many elements need to be processed, you can wait some minutes or just send us email with your file attached, we will try our best to solve your problem quickly.
If you signed up before converting your document, you can login and then download converted file at any time.
If you convert file on our website only as a guest, you can download converted file within two hours.
You can sign up on our website, all processed file will be stored in your account safely, you can view or download these files at any time later. Other people are not authorized to access your files without your permission.
If you visit our website as a registered user, after uploading and clicking the button “Convert” or some other process button, you can leave the page or refresh the page, the processed file will be listed in your account. But if you didn’t sign up before processing your file, you can’t leave the page or refresh the page before processing completed, or you will need to upload the source file again and process again.
Yes, our online converter will help to keep all bookmarks in your document, not only bookmarks, other elements will be reserved too, such as shapes, images, tables, lines, even page numbers or other kinds of marks on corners. SmilePDF converters online will help you to convert documents with all elements stay the same.